When you have made a booking, this appointment space has been kept for you, at the exclusion of others who may want the same appointment time as you. While we do understand things change and can happen, in fairness to the practitioner for holding that time for you, we do have a strict 24h cancellation policy.

Appointment reminders are sent out 2 days before hand, allowing plenty of time to ensure this time is still suitable for you. If less than 24h notice is given to rescheduling or cancelling an appointment, an invoice will be sent out for 50% of the consult fee.